Contact information

Restored Carpets & Sofas Home Services operates this store and website, including all related information, content, features, tools, products and services (the “Services”). This Refund Policy describes the terms and conditions that apply to cancellations, returns, refunds, deposits, and exchanges when you purchase or book services through the Services. If there is a conflict between our Terms of Service and this Refund Policy, this Refund Policy controls with respect to refunds, cancellations, and returns.

Please read this Refund Policy carefully. By purchasing or booking any of the Services, you acknowledge that you have read and understand this Refund Policy and agree to its terms.

Services (Carpet Cleaning, Upholstery Cleaning, and Home Services)

Cancellations and Rescheduling

Appointments may be cancelled or rescheduled with at least 24 hours’ notice prior to the scheduled service time without penalty. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. If we are unable to access the property at the scheduled appointment time, a service call or no-show fee may apply.

Deposits

For certain services, we may require a deposit at the time of booking. Deposits are refundable if cancellation is made at least 24 hours before the scheduled appointment. Deposits may be non-refundable for late cancellations or no-shows.

Satisfaction Guarantee

If you are not satisfied with the service provided, you must notify us within 48 hours of service completion. We may, at our discretion, return to re-perform the service area in question at no additional charge. Refunds are not guaranteed and may be issued at our sole discretion if we determine that we are unable to resolve the issue.

Refunds will not be provided for pre-existing damage, permanent stains that cannot be removed, issues disclosed prior to service, or normal wear and tear.

Physical Products (If Applicable)

Returns

If we sell cleaning products, equipment, or other physical goods through the Services, eligible items may be returned within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Proof of purchase is required.

Non-Returnable Items

We do not accept returns for opened or used products, final sale or clearance items, gift cards, or custom or special-order items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery. You may be required to provide your order number and photographs of the item and packaging. We will determine, in our sole discretion, whether to issue a replacement, store credit, or refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

Refund Processing

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution. Original shipping charges, if applicable, are non-refundable unless the return is due to our error.

Chargebacks

If you have a concern regarding a purchase, we encourage you to contact us first so we can attempt to resolve the matter. Initiating a chargeback without first contacting us may delay resolution and may result in restrictions on future purchases.

Changes to This Refund Policy

We may update this Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

Should you have any questions about this Refund Policy or would like to request a cancellation, return, or refund, please call or email us at Restoredcarpetsnsofas@gmail.com or contact us at 3801 Lawrence Avenue East, Toronto, ON, M1G 1R3, CA.