Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Restoredcarpetsnsofas@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Restoredcarpetsnsofas@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Restoredcarpetsnsofas@gmail.com.

Restored Carpets & Sofas Home Services operates this store and website, including all related information, content, features, tools, products and services (the “Services”). This Refund Policy describes the terms and conditions that apply to cancellations, returns, refunds, deposits, and exchanges when you purchase or book services through the Services. If there is a conflict between our Terms of Service and this Refund Policy, this Refund Policy controls with respect to refunds, cancellations, and returns.

Please read this Refund Policy carefully. By purchasing or booking any of the Services, you acknowledge that you have read and understand this Refund Policy and agree to its terms.

Services (Carpet Cleaning, Upholstery Cleaning, and Home Services)

Cancellations and Rescheduling

Appointments may be cancelled or rescheduled with at least 24 hours’ notice prior to the scheduled service time without penalty. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. If we are unable to access the property at the scheduled appointment time, a service call or no-show fee may apply.

Deposits

For certain services, we may require a deposit at the time of booking. Deposits are refundable if cancellation is made at least 24 hours before the scheduled appointment. Deposits may be non-refundable for late cancellations or no-shows.

Satisfaction Guarantee

If you are not satisfied with the service provided, you must notify us within 48 hours of service completion. We may, at our discretion, return to re-perform the service area in question at no additional charge. Refunds are not guaranteed and may be issued at our sole discretion if we determine that we are unable to resolve the issue.

Refunds will not be provided for pre-existing damage, permanent stains that cannot be removed, issues disclosed prior to service, or normal wear and tear.

Physical Products (If Applicable)

Returns

If we sell cleaning products, equipment, or other physical goods through the Services, eligible items may be returned within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Proof of purchase is required.

Non-Returnable Items

We do not accept returns for opened or used products, final sale or clearance items, gift cards, or custom or special-order items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery. You may be required to provide your order number and photographs of the item and packaging. We will determine, in our sole discretion, whether to issue a replacement, store credit, or refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

Refund Processing

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution. Original shipping charges, if applicable, are non-refundable unless the return is due to our error.

Chargebacks

If you have a concern regarding a purchase, we encourage you to contact us first so we can attempt to resolve the matter. Initiating a chargeback without first contacting us may delay resolution and may result in restrictions on future purchases.

Changes to This Refund Policy

We may update this Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

Should you have any questions about this Refund Policy or would like to request a cancellation, return, or refund, please call or email us at Restoredcarpetsnsofas@gmail.com or contact us at 3801 Lawrence Avenue East, Toronto, ON, M1G 1R3, CA.